Data Privacy Statement

Octapharma AG, Seidenstrasse 2, 8853 Lachen SZ, Switzerland (hereinafter “Octapharma” or “we” or “us”) respects the right of individuals regarding their personal data. This Data Privacy Statement (“statement”) describes the way we process your personal information when you visit our website.

Octapharma Pharmazeutika Produktionsgesellschaft m.b.H., Oberlaaer Strasse 235, 1100 Vienna, Austria is appointed as our representative in the EU/EEA in accordance with Article 27 GDPR. 

When contacting us via the contact form, a separate privacy information, with detailed information concerning the use of your information, will be provided before the contact form is sent. 

Please DO NOT report drug safety related information, such as side effects, via this website. Drug safety related information should be reported to If you are a patient, please contact your physician in case of adverse reactions. Please consider the pharmacovigilance data privacy statement, if you are reporting drug safety relevant events. 

Collection of Personal data

Personal Data” is data that identifies you as an individual or relates to an identifiable individual.  We may collect your personally identifiable information only when you choose to submit it to us. Personal Data that we may request includes:

  • Name

  • Your preferred language

  • Contact details (such as email address)

  • Your interests (such as health conditions and topics about which you request information through our website) 

  • Data related to your licensures, specialties

  • Data related to your use of our products, your interactions with us, and services for those you care for

Collection of information

In order to properly manage our website, we may log information and identify categories of visits by items such as domain name, browser type and version, the pages visited within the Octapharma AG site and the URL to which the user goes upon leaving Octapharma AG’s site to continuously improve the performance of our website. This information is used in an aggregate form only and personal data is therefore anonymized.

Purposes of the processing

We are committed to processing your personal information in compliance with applicable laws. Our legal basis for collecting and using the personal information described in this Data Privacy Statement will depend on the personal information concerned and the specific context in which we collect it. The following is a list of the ways that we may use your personal information, and the reason we rely on for doing so:


Legal Basis

To provide you access to online services, and platforms, including to administer our website and keep it safe and secure and to manage your online account

Legitimate interest

To allow us to identify or authenticate you, including to provide or verify your credentials including via passwords.

Legitimate interest

To personalize your experience on the platform, including to ensure that our services are presented in the way that best suits you; to understand your professional and personal interests in our content, and adapt our content to your needs and preferences.

Legitimate interest

To allow us to communicate with you, including to respond to your requests and inquiries and send adapted newsletters, educational, scientific and marketing information.

Consent/legitimate interest

To comply with legal or regulatory obligations that apply to Octapharma, including to manage and report adverse events.

Legal obligation

Disclosure and use of personal information

Information will not be disclosed to third parties except where the third party is a supplier or contractor who is involved in fulfilling the individual’s request for information, or a supplier or contractor who is involved in Octapharma’s products distribution or in the development and management of Octapharma AG’s website.

Retention period

Octapharma will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, as outlined in this Data Privacy Statement. As an exception, Octapharma may be required to retain your personal data for longer periods as required or permitted by law, or as necessary to protect its rights and interests. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting and other requirements.

Information about cookies

The following cookies are used on the website. Unless otherwise stated below, all allowed cookies are stored for one year. Further information can be found below:

Strictly necessary

Cookie type




Cookie permission


This is used to store the permission for cookie usage

1 year

CXM session


This is used to store the session of the CXM

1 year

CXM Session


This is used to store the permission to access the event

1 year

Target group


Stores the target group selected by user.

1 year

Performance cookies

Cookie type




Google analytics


Used by Google Analytics.

up to 2 years

Google analytics


Used by Google Analytics.

1 minute

Google analytics


Used by Google Analytics.

24 hours

If you actively change the settings to allow performance cookies, you are giving your consent for Google Analytics to collect information about how you use and navigate our site. We use this information to improve the user experience for all visitors to our homepage.

At any time, you can go to Google preferences to see what Google thinks are your age, gender and interests. You can also add, edit or delete information on that page, or you can opt-out of Google collecting and analysing your behaviour altogether. The data is stored for 14 months.

Functionality cookies

Cookie type




Displayed notifications


Stores types of already displayed notifications, so we don't show them anymore.

1 year

Visited pages


Stores pages visited by user to improve content recommendations of the assistant.

1 year

Third-party cookies

Cookie type





player; vuid

To display and deliver videos, Octapharma makes use of Vimeo, a video sharing website. The embedded Vimeo player, uses these cookies to check if certain features or preferences have been selected by the user. To find about more about how each cookie is used see Vimeo’s Cookie List. More information can be found on Vimeo’s Privacy Policy (link below)

2 years



To display and deliver videos, Octapharma makes use of Youtube, a video sharing website. More information can be found about Youtube's cookie policy under the links below.

from 1 hour to 18 years

Additional information regarding cookies

Cookies are pieces of data that a website can transfer to a user’s web browser. The cookies may remain on your computer after you leave the website but you can manually delete them using most browsers. Most web browsers are pre-set to accept cookies. Some cookies store data just for the time you are on the website. These are called session cookies and are not stored on your computer after you have left the website.

If you prefer not to receive cookies, you can adjust your web browser to refuse cookies or to warn you when cookies are being used. Most elements of this site will still function if you disable cookies in your web browser settings.

When you visit this site, if your browser is using the standard settings and it is accepting cookies, you are giving consent for cookies on this site to be stored on your computer. If you do not wish for this to happen, you can disable them in the settings of your browser. You can find more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them at

Transfer of your personal data

The personal data we collect may be stored and processed in any country where we have facilities or in which we engage service providers and where our affiliates operate. In cases where Octapharma needs to transfer personal data outside the European Union. Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list is available on demand) For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as by ensuring that the recipient is bound by EU Standard Contractual Clauses, to protect your Personal Data. Please contact us as indicated in “Your rights” section if you want further information on the specific mechanism used by us when transferring your personal data out of the EU.

Marketing Controls

If you no longer want to receive marketing communications from us, contact us as indicated in the “Your rights” section, or update your preferences in your profile or account. In your request, please provide your name and the addresses where you no longer wish to be contacted.  If you opt out of receiving marketing communications from us, we may still send you important administrative messages, from which you cannot opt out.

Your rights

You can access all your personally identifiable information that we collect online. You may also demand the deletion of your personal data unless the applicable laws and regulations oblige us to store your personal data.

You can request to be provided with information about data which we store/process about you. In addition, you have the right to have any personal data blocked or deleted, to object to the processing of your data, to have any incorrect data corrected and the right to have your data transferred to a third party.

You can correct factual errors in your personally identifiable information by sending us an email that credibly shows the error. You likewise have the right to request the correction of incorrect personal data.

You have the right to withdraw your consent where we are relying on consent to process your personal data. Note, this will not affect the lawfulness of processing up until the time at which you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections. Should you have other questions or concerns about these privacy statement or want to have your data deleted from our database, please send an email to

You also have the right to lodge a complaint with a supervisory authority, if applicable.

We may update or amend this statement at any time by posting the amended statement to the website.